LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment information and gaming history with the same care we put into our lobby. This policy explains exactly how we collect, use and...

Data SecurityPayment ProtectionYour Privacy RightsTransparencyIndonesia Compliant
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dewa5000 Your Data. Your Control. Our Commitment.

What We Collect and Why

When you open an account, we collect your name, email, phone number and identity details to verify your age and location. Payment information—whether you use DANA, OVO, GoPay or QRIS—is encrypted and never stored on our servers after each transaction completes. We also track your gaming activity, session history and account balance to deliver your lobby, process payouts and comply with local

regulations in supported regions. Your data is processed under the laws applicable to your jurisdiction.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any data requests, deletion inquiries or concerns about how we handle your information.
Account Settings Manage your data preferences, communication opt-outs and privacy controls directly from your account dashboard without contacting support.
Data Access Request Request a full copy of your personal data, transaction history and account records within 30 days by submitting a formal request through your account.
TRUST MARKERS

How We Earn Your Trust

Encryption Standard

All data in transit and at rest uses TLS 1.3 and AES-256 encryption, the same standard banks use to protect...

Third-Party Audit

Our privacy and security practices are reviewed annually by independent auditors to ensure compliance with data protection standards in supported...

No Data Selling

We never sell, rent or share your personal information with third parties for marketing. Your data stays yours and powers...

Payment Partner Vetting

DANA, OVO, GoPay and QRIS integrations are certified and monitored. Each payment rail meets Indonesia's financial data protection requirements.

Breach Response Plan

If a security incident occurs, we notify affected users within 48 hours and provide guidance on account protection steps and...

Compliance Officer

A dedicated privacy officer oversees all data handling, policy updates and regulatory alignment to keep your information safe and your...

Consistency Across Our Platform

Mobile & Desktop
Your privacy settings sync across all devices. Data collected on mobile is protected by the same encryption and retention rules as desktop.
Live Tables & Slots
Whether you're at a live baccarat table or spinning slots, your session data and betting history follow the same privacy framework and access controls.
Sportsbook Markets
Betting slips, odds history and account activity in our sportsbook are logged and protected under identical data security and retention policies.
Account Closure
When you close your account, we retain only transaction records required by law. Personal data is deleted within 90 days unless you request earlier removal.
Policy Updates
Changes to this policy are announced 30 days in advance. You can review updates in your account settings and opt out of new data uses before they take effect.
Regional Variations
If you move between supported regions, your privacy rights adjust to match local law. We notify you of any changes to your data handling.
Cookie & Tracking
We use cookies only for session management, fraud prevention and your account security. No tracking pixels or third-party analytics follow your activity off-site.

What Defines Our Privacy Approach

Minimal Collection

We ask only for information needed to verify your identity, process payments and deliver your account. No unnecessary fields, no hidden data requests.

Transparent Logging

Every login, payment and withdrawal is logged and visible to you in your account history. You always know when and where your account was accessed.

Local Payment Rails

DANA, OVO, GoPay and QRIS are processed through certified local partners. Your payment data never leaves Indonesia's regulated financial infrastructure.

Retention Limits

We keep active account data for as long as you play. Closed accounts are purged within 90 days, except records required by law for audit trails.

Opt-Out Rights

Disable marketing emails, promotional notifications and non-essential cookies from your settings. Your core account function never depends on these permissions.

Dispute Resolution

If you believe your data has been mishandled, file a complaint through your account or contact our privacy officer. We respond within 14 days.

Privacy Questions Answered

Active account history is retained for the life of your account. After closure, we keep transaction records for 7 years to comply with financial regulations in supported regions, then delete all other data.

Yes. Submit a data access request from your account settings or email [email protected]. We provide a complete export of your profile, transactions and activity within 30 days at no cost.

No. Payment details are tokenized during checkout and never stored on our servers. Only a secure reference is kept to process future transactions. Your actual payment credentials remain with your bank or e-wallet provider.

Your data privacy rights remain unchanged. Any buyer must agree to honour this policy and your existing preferences. We notify you of ownership changes and give you 30 days to request data deletion if you object.

No. Your account information, gaming history and payment data stay within dewa5000. We never share or cross-reference your activity with other brands, even if they're owned by the same parent company.

We use device fingerprinting, login pattern analysis and transaction velocity checks—all processed on our servers. No third-party trackers follow you. Fraud signals stay within your account security layer.

Yes. Request account deletion from your settings. We remove all personal data within 90 days, keeping only transaction records required by law. Your request is irreversible.